jetbac Complete Terms and Conditions

1 General Terms

jetbac is an online betting and casino platform operated for players in Bangladesh. These Terms have been drafted and interpreted in accordance with the applicable laws and regulations of Bangladesh.

These terms and conditions are linked to jetbac's Privacy Policy and Responsible Gaming Policy and should be read together with them. All these documents together form the complete agreement between you and jetbac.

jetbac reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after any changes means you have automatically agreed to the revised Terms.

As used in these Terms, "platform" refers to jetbac's website, mobile application, and all related services. "User", "you", or "member" refers to any person who has created or is using an account on this platform.

2 Eligibility and Account Registration

2.1 Age Requirement and Eligibility

To create and use an account on jetbac, you must be 21 (twenty-one) years of age or older. Use of this platform by minors is strictly prohibited.

• Each individual may create only one account.
• All information provided at the time of registration must be true, accurate, and complete.
• You are solely responsible for maintaining the security of your account.
• Your login credentials must not be shared with any other person.

2.2 Identity Verification (KYC)

jetbac may conduct an identity verification (KYC) process at any time in the interest of safety and security. The following documents may be requested during this process:

• National Identity Card (NID) or a copy of your passport
• Proof of current address
• Proof of ownership of the payment method

Withdrawals may be temporarily suspended if KYC verification is not completed. The verification process will be completed within a reasonable time after documents are submitted.

3 Deposits and Withdrawals

3.1 Deposits

The following payment methods can be used to make deposits on jetbac: bKash, Nagad, Rocket, and bank transfer.

• Deposit processing is generally completed instantly.
• Deposited funds must be submitted only through the registered payment method.
• Deposits from third-party accounts will not be accepted.
• jetbac does not charge any fees or commission on deposits.

3.2 Withdrawals

Processing a withdrawal request may take between 30 minutes and 3 hours. The following conditions apply to withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• Withdrawals may be held if bonus wagering requirements have not been met.
• jetbac has the right to suspend a withdrawal for investigation if fraud is suspected.

4 Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. Examples of the bonus are given below:

4.2 Wagering Requirements

A 20x (twenty times) wagering requirement must be completed before withdrawing the welcome bonus. This means the total bonus amount must be wagered 20 times.

• Only real money bets will count toward wagering calculations.
• Multiple bonuses cannot be used at the same time.
• Wagering must be completed within the set time limit after bonus activation.
• No bonus is valid unless approved by the system.

4.3 Other Promotions

From time to time, jetbac offers various special offers, cashback, and VIP rewards. Each promotion will have its own terms, which will be clearly stated on that promotion's page. jetbac reserves the right to change or cancel any promotion at any time.

5 Betting Rules

5.1 General Betting Terms

Betting activities on jetbac must follow the general rules below:

• Once a bet is accepted, it generally cannot be cancelled.
• jetbac reserves the right to void a declared result due to a technical error.
• Official results are used for settlement in sports betting.
• Bets must be placed before the designated deadline.
• Placing the same bet from multiple accounts is prohibited.

5.2 Casino Games

jetbac's casino section offers slots, fishing games, live casino, and other games. Each game has its own rules, which can be found in the game's interface. If a conflict arises between a game provider's rules and jetbac's terms, jetbac's terms will take precedence.

6 Prohibited Activities

The following activities are strictly prohibited on the jetbac platform. Violating these prohibitions may result in immediate account closure and forfeiture of all funds:

• Creating or using multiple accounts
• Manipulating the bonus system to gain an unfair advantage ("bonus abuse")
• Money laundering or illegal financial transactions
• Making payments using a third-party account
• Using hacking, bots, or automation on the platform's software
• Creating an account with false information
• Fraudulent conduct toward other users
• Using another user's login credentials
• Exploiting system vulnerabilities or bugs

7 Account Closure and Suspension

7.1 jetbac's Rights

jetbac may suspend or close any account without notice in the following circumstances:

• Violation of any part of these Terms
• Suspicion of fraud or deception
• Failure to complete KYC information verification
• Upon request for legal or regulatory reasons
• Extended period of inactivity

7.2 User's Right to Self-Close

You may request to close your account at any time via live chat or by emailing [email protected]. Any outstanding wagering requirements and withdrawable balance must be settled before the account is closed.

8 Responsible Gaming

jetbac gives responsible gaming the highest priority. We believe gaming is a form of entertainment, not a way to solve financial problems.

• Our platform offers the ability to set deposit limits.
• A self-exclusion feature is available.
• If you are experiencing any issues, please contact the support team.
• It is your responsibility to prevent your children or minors from accessing this platform.

For more details about responsible gaming, visit our Responsible Gaming page. The 21+ age requirement strictly applies to this platform.

9 Privacy and Personal Data

jetbac protects your personal data with the utmost care. To learn more about data collection, storage, and use, please read our Privacy Policy page.

• Your data is protected through SSL encryption.
• Your data is not sold to third parties.
• Information may be shared with relevant authorities if required by law.
• Data is collected in accordance with our cookie policy to improve website usage.

10 Limitation of Liability

jetbac is not liable for the following:

• Losses caused by technical errors, server outages, or internet connection issues
• Problems caused by errors in third-party game provider software
• Loss of login credentials due to your own negligence
• Losses resulting from unauthorized access to your account if you did not follow security guidelines
• Losses caused by external factors (such as internet service disruptions or power outages)

jetbac's total liability shall in no circumstances exceed the actual deposit amount in the affected user's account.

11 Dispute Resolution

The following process must be followed to resolve any dispute or complaint between jetbac and a user:

1. First, contact us directly via 24/7 live chat or by email at [email protected].
2. Submit a detailed description of the complaint along with the date, time, and relevant information.
3. jetbac will review the complaint within a reasonable time and inform you of its decision.
4. If you are not satisfied with the decision, you may request a re-review.

jetbac's final decision will be considered binding on all parties. Disputes must be raised within 30 (thirty) days of the transaction date; otherwise, the claim may not be accepted.

12 Changes to Terms and Effective Date

jetbac may update these terms and conditions at any time. For significant changes, a notice will be posted on the platform or sent to your registered email.

If you continue to use the platform after changes take effect, you will be considered to have accepted the new terms. We therefore recommend reviewing this page regularly.

If you have any questions or need clarification about these terms, please contact our support team. We provide 24/7 support in Bengali.